Service Desk Application
Client:
Technical Services Call Center
Challenge:
Simplify case management
Solution:
Vorteon created Case File Pro to simplify case management. Case File Pro monitors Service Level Agreement (SLA) compliance, notifies contacts on status changes and on SLA or timer expiration.
Case Management
Create cases, attach assets, file attachments, SLA information, and assign to users or groups
Notifications
Notify on status changes and SLA or timer expirations
Asset Management
Attach cases to assets
Add, Remove, Update asset information
Add, Remove, Update asset information
File Management
Securely share files
SLA Management
SLA Computations using
- configurable business hour clocks
- configurable local time zones
- configurable local holidays
XML Interfaces
Share cases and updates with your other applications
Reporting Module
Build reports, report by searchable fields
Co-Branding Support
Branded interface maintains your company identity